How can we help?
Guides and answers for every part of Plannie - from first setup to the Assistant.
Hjälpartiklarna finns än så länge bara på engelska.
Getting Started
Set up your household and learn the basics.
Calendar
Family events, views, and calendar sync.
Chores & Rewards
Chores, points, and the rewards store.
Plannie Assistant
Your AI helper and the Family Inbox.
Members & Settings
Family members, PINs, and household settings.
Frequently asked
How do I get started?+
Open Plannie in any browser, create your household, and add each family member with their own colour. Setup takes about five minutes - Plannie walks you through it.
How do I set up a wall display?+
Mount any iPad or Android tablet in the kitchen and open Plannie in its browser. Wall-display (kiosk) mode keeps the screen on, shows the family screensaver, and locks the tablet to the household PIN - turn it on in Settings.
How do I get the iPhone app?+
Plannie's native iPhone app is live on the App Store - your account and plan carry straight over. The Android app is on the way. Get Plannie on the App Store.
Which calendars can I sync?+
Google Calendar and Outlook sync two-way, so changes flow both directions; Apple Calendar comes in as a subscribed feed. Connect them under Settings → Calendar.
How do I email things to Plannie?+
Every household has its own private email address - you'll find it under Settings → General → Family email. Forward an invite, a PDF or a photo of the football schedule, and the Plannie Assistant files it under the right person.
What can the Plannie Assistant do?+
It plans and re-plans events, resolves clashes, turns recipe links into planned dinners, builds the grocery list, sets reminders and answers questions like "is everyone free Saturday?" - by chat, or by email through the family inbox (voice through Alexa and Siri is coming soon). Tinkerers can wire their own agents in over MCP or the open API.
How do health check-ins work?+
You choose the questions - mood, sleep, energy, anything that matters to your family - and who gets asked, morning or evening. Answers build into gentle trends over time, private to your household.
How do I manage or cancel my subscription?+
Open Settings → Subscription & Billing to see your plan. Web subscriptions are managed right there - switch plans, update your card, or cancel - while App Store purchases are managed in your Apple subscription settings. Cancelling keeps your paid plan until the end of the period you've paid for.
Is my family's data private?+
Yes. We never sell your data, and you decide exactly what the Assistant can access. You can revoke any connected calendar or device at any time.
Still need a hand?
Our team is small and we read every message. We usually reply within a day.
Send us a message