How can we help?
Guides and answers for every part of Plannie - from first setup to the Assistant.
Getting Started
Set up your household and learn the basics.
Calendar
Family events, views, and calendar sync.
Chores & Rewards
Chores, points, and the rewards store.
Plannie Assistant
Your AI helper and the Family Inbox.
Members & Settings
Family members, PINs, and household settings.
Frequently asked
How do I get started?+
Open Plannie in any browser, create your household, and add each family member with their own colour. Setup takes about five minutes - Plannie walks you through it.
How do I set up a wall display?+
Mount any iPad or Android tablet in the kitchen and open Plannie in its browser. Wall-display (kiosk) mode keeps the screen on, shows the family screensaver, and locks the tablet to the household PIN - turn it on in Settings.
How do I get the iPhone app?+
Plannie's native iPhone app is live on the App Store - your account and plan carry straight over. The Android app is on the way. Get Plannie on the App Store.
Which calendars can I sync?+
Google Calendar and Outlook sync two-way, so changes flow both directions; Apple Calendar comes in as a subscribed feed. Connect them under Settings → Calendar.
How do I email things to Plannie?+
Every household has its own private email address - you'll find it under Settings → General → Family email. Forward an invite, a PDF or a photo of the football schedule, and the Plannie Assistant files it under the right person.
What can the Plannie Assistant do?+
It plans and re-plans events, resolves clashes, turns recipe links into planned dinners, builds the grocery list, sets reminders and answers questions like "is everyone free Saturday?" - by chat, or by email through the family inbox (voice through Alexa and Siri is coming soon). Tinkerers can wire their own agents in over MCP or the open API.
How do health check-ins work?+
You choose the questions - mood, sleep, energy, anything that matters to your family - and who gets asked, morning or evening. Answers build into gentle trends over time, private to your household.
How do I manage or cancel my subscription?+
Open Settings → Subscription & Billing to see your plan. Web subscriptions are managed right there - switch plans, update your card, or cancel - while App Store purchases are managed in your Apple subscription settings. Cancelling keeps your paid plan until the end of the period you've paid for.
Is my family's data private?+
Yes. We never sell your data, and you decide exactly what the Assistant can access. You can revoke any connected calendar or device at any time.
Still need a hand?
Our team is small and we read every message. We usually reply within a day.
Send us a message